How To Install otrs on Kali Linux

Introduction

In this tutorial we learn how to install otrs on Kali Linux.

What is otrs

otrs is:

Znuny is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.

This package depends on the otrs2 6.x series package.

There are three methods to install otrs on Kali Linux. We can use apt-get, apt and aptitude. In the following sections we will describe each method. You can choose one of them.

Install otrs Using apt-get

Update apt database with apt-get using the following command.

sudo apt-get update

After updating apt database, We can install otrs using apt-get by running the following command:

sudo apt-get -y install otrs

Install otrs Using apt

Update apt database with apt using the following command.

sudo apt update

After updating apt database, We can install otrs using apt by running the following command:

sudo apt -y install otrs

Install otrs Using aptitude

If you want to follow this method, you might need to install aptitude on Kali Linux first since aptitude is usually not installed by default on Kali Linux. Update apt database with aptitude using the following command.

sudo aptitude update

After updating apt database, We can install otrs using aptitude by running the following command:

sudo aptitude -y install otrs

How To Uninstall otrs on Kali Linux

To uninstall only the otrs package we can use the following command:

sudo apt-get remove otrs

Uninstall otrs And Its Dependencies

To uninstall otrs and its dependencies that are no longer needed by Kali Linux, we can use the command below:

sudo apt-get -y autoremove otrs

Remove otrs Configurations and Data

To remove otrs configuration and data from Kali Linux we can use the following command:

sudo apt-get -y purge otrs

Remove otrs configuration, data, and all of its dependencies

We can use the following command to remove otrs configurations, data and all of its dependencies, we can use the following command:

sudo apt-get -y autoremove --purge otrs

Dependencies

otrs have the following dependencies:

• otrs2

References

• otrs website

Summary

In this tutorial we learn how to install otrs package on Kali Linux using different package management tools: apt, apt-get and aptitude.