How To Install otrs2 on Kali Linux

Introduction

In this tutorial we learn how to install otrs2 on Kali Linux.

What is otrs2

otrs2 is:

Znuny is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.

This package ships version 6 of Znuny.

There are three methods to install otrs2 on Kali Linux. We can use apt-get, apt and aptitude. In the following sections we will describe each method. You can choose one of them.

Install otrs2 Using apt-get

Update apt database with apt-get using the following command.

sudo apt-get update

After updating apt database, We can install otrs2 using apt-get by running the following command:

sudo apt-get -y install otrs2

Install otrs2 Using apt

Update apt database with apt using the following command.

sudo apt update

After updating apt database, We can install otrs2 using apt by running the following command:

sudo apt -y install otrs2

Install otrs2 Using aptitude

If you want to follow this method, you might need to install aptitude on Kali Linux first since aptitude is usually not installed by default on Kali Linux. Update apt database with aptitude using the following command.

sudo aptitude update

After updating apt database, We can install otrs2 using aptitude by running the following command:

sudo aptitude -y install otrs2

How To Uninstall otrs2 on Kali Linux

To uninstall only the otrs2 package we can use the following command:

sudo apt-get remove otrs2

Uninstall otrs2 And Its Dependencies

To uninstall otrs2 and its dependencies that are no longer needed by Kali Linux, we can use the command below:

sudo apt-get -y autoremove otrs2

Remove otrs2 Configurations and Data

To remove otrs2 configuration and data from Kali Linux we can use the following command:

sudo apt-get -y purge otrs2

Remove otrs2 configuration, data, and all of its dependencies

We can use the following command to remove otrs2 configurations, data and all of its dependencies, we can use the following command:

sudo apt-get -y autoremove --purge otrs2

Dependencies

otrs2 have the following dependencies:

• debconf
• perl

References

• otrs2 website

Summary

In this tutorial we learn how to install otrs2 package on Kali Linux using different package management tools: apt, apt-get and aptitude.