How To Install rt4-apache2 on Ubuntu 20.04
Introduction
In this tutorial we learn how to install rt4-apache2
on Ubuntu 20.04.
What is rt4-apache2
rt4-apache2 is:
Request Tracker (RT) is a ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. It features web, email, and command-line interfaces (see the package rt4-clients).
RT manages key tasks such as the identification, prioritization, assignment, resolution, and notification required by enterprise-critical applications, including project management, help desk, NOC ticketing, CRM, and software development.
This package provides the 4 series of RT. It can be installed alongside the 3.8 series without any problems.
This package provides various configuration files and manages the necessary dependencies for running request tracker (RT) version 4 on the Apache 2 web server.
There are three methods to install rt4-apache2
on Ubuntu 20.04. We can use apt-get
, apt
and aptitude
. In the following sections we will describe each method. You can choose one of them.
Install rt4-apache2 Using apt-get
Update apt database with apt-get
using the following command.
sudo apt-get update
After updating apt database, We can install rt4-apache2
using apt-get
by running the following command:
sudo apt-get -y install rt4-apache2
Install rt4-apache2 Using apt
Update apt database with apt
using the following command.
sudo apt update
After updating apt database, We can install rt4-apache2
using apt
by running the following command:
sudo apt -y install rt4-apache2
Install rt4-apache2 Using aptitude
If you want to follow this method, you might need to install aptitude first since aptitude is usually not installed by default on Ubuntu. Update apt database with aptitude
using the following command.
sudo aptitude update
After updating apt database, We can install rt4-apache2
using aptitude
by running the following command:
sudo aptitude -y install rt4-apache2
How To Uninstall rt4-apache2 on Ubuntu 20.04
To uninstall only the rt4-apache2
package we can use the following command:
sudo apt-get remove rt4-apache2
Uninstall rt4-apache2 And Its Dependencies
To uninstall rt4-apache2
and its dependencies that are no longer needed by Ubuntu 20.04, we can use the command below:
sudo apt-get -y autoremove rt4-apache2
Remove rt4-apache2 Configurations and Data
To remove rt4-apache2
configuration and data from Ubuntu 20.04 we can use the following command:
sudo apt-get -y purge rt4-apache2
Remove rt4-apache2 configuration, data, and all of its dependencies
We can use the following command to remove rt4-apache2
configurations, data and all of its dependencies, we can use the following command:
sudo apt-get -y autoremove --purge rt4-apache2
References
Summary
In this tutorial we learn how to install rt4-apache2
package on Ubuntu 20.04 using different package management tools: apt
, apt-get
and aptitude
.