How To Install request-tracker5 on Debian 12
Introduction
In this tutorial we learn how to install request-tracker5 on Debian 12.
What is request-tracker5
request-tracker5 is:
Request Tracker (RT) is a ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. It features web, email, and command-line interfaces (see the package rt5-clients).
RT manages key tasks such as the identification, prioritization, assignment, resolution, and notification required by enterprise-critical applications, including project management, help desk, NOC ticketing, CRM, and software development.
This package provides the 5 series of RT. It can be installed alongside the 3.8 and 4 series without any problems.
This package provides the core of RT.
This package supports three database types out of the box: MySQL, PostgreSQL and SQLite. In order to support a zero-configuration install, SQLite will be used by default, but is not recommended for production use. Please see /usr/share/doc/request-tracker5/NOTES.Debian for more details and consider installing rt5-db-postgresql or rt5-db-mysql at the same time as this package.
There are three methods to install request-tracker5 on Debian 12. We can use apt-get, apt and aptitude. In the following sections we will describe each method. You can choose one of them.
Install request-tracker5 Using apt-get
Update apt database with apt-get using the following command.
sudo apt-get update
After updating apt database, We can install request-tracker5 using apt-get by running the following command:
sudo apt-get -y install request-tracker5
Install request-tracker5 Using apt
Update apt database with apt using the following command.
sudo apt update
After updating apt database, We can install request-tracker5 using apt by running the following command:
sudo apt -y install request-tracker5
Install request-tracker5 Using aptitude
If you want to follow this method, you might need to install aptitude first since aptitude is usually not installed by default on Debian. Update apt database with aptitude using the following command.
sudo aptitude update
After updating apt database, We can install request-tracker5 using aptitude by running the following command:
sudo aptitude -y install request-tracker5
How To Uninstall request-tracker5 on Debian 12
To uninstall only the request-tracker5 package we can use the following command:
sudo apt-get remove request-tracker5
Uninstall request-tracker5 And Its Dependencies
To uninstall request-tracker5 and its dependencies that are no longer needed by Debian 12, we can use the command below:
sudo apt-get -y autoremove request-tracker5
Remove request-tracker5 Configurations and Data
To remove request-tracker5 configuration and data from Debian 12 we can use the following command:
sudo apt-get -y purge request-tracker5
Remove request-tracker5 configuration, data, and all of its dependencies
We can use the following command to remove request-tracker5 configurations, data and all of its dependencies, we can use the following command:
sudo apt-get -y autoremove --purge request-tracker5
Dependencies
request-tracker5 have the following dependencies:
References
Summary
In this tutorial we learn how to install request-tracker5 package on Debian 12 using different package management tools: apt, apt-get and aptitude.
