How To Install request-tracker4 on Ubuntu 18.04
Introduction
In this tutorial we learn how to install request-tracker4 on Ubuntu 18.04.
What is request-tracker4
request-tracker4 is:
Request Tracker (RT) is a ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. It features web, email, and command-line interfaces (see the package rt4-clients).
RT manages key tasks such as the identification, prioritization, assignment, resolution, and notification required by enterprise-critical applications, including project management, help desk, NOC ticketing, CRM, and software development.
This package provides the 4 series of RT. It can be installed alongside the 3.8 series without any problems.
This package provides the core of RT.
This package supports three database types out of the box: MySQL, PostgreSQL and SQLite. In order to support a zero-configuration install, SQLite will be used by default, but is not recommended for production use. Please see /usr/share/doc/request-tracker4/NOTES.Debian for more details and consider installing rt4-db-postgresql or rt4-db-mysql at the same time as this package.
There are three methods to install request-tracker4 on Ubuntu 18.04. We can use apt-get, apt and aptitude. In the following sections we will describe each method. You can choose one of them.
Install request-tracker4 Using apt-get
Update apt database with apt-get using the following command.
sudo apt-get update
After updating apt database, We can install request-tracker4 using apt-get by running the following command:
sudo apt-get -y install request-tracker4
Install request-tracker4 Using apt
Update apt database with apt using the following command.
sudo apt update
After updating apt database, We can install request-tracker4 using apt by running the following command:
sudo apt -y install request-tracker4
Install request-tracker4 Using aptitude
If you want to follow this method, you might need to install aptitude first since aptitude is usually not installed by default on Ubuntu. Update apt database with aptitude using the following command.
sudo aptitude update
After updating apt database, We can install request-tracker4 using aptitude by running the following command:
sudo aptitude -y install request-tracker4
How To Uninstall request-tracker4 on Ubuntu 18.04
To uninstall only the request-tracker4 package we can use the following command:
sudo apt-get remove request-tracker4
Uninstall request-tracker4 And Its Dependencies
To uninstall request-tracker4 and its dependencies that are no longer needed by Ubuntu 18.04, we can use the command below:
sudo apt-get -y autoremove request-tracker4
Remove request-tracker4 Configurations and Data
To remove request-tracker4 configuration and data from Ubuntu 18.04 we can use the following command:
sudo apt-get -y purge request-tracker4
Remove request-tracker4 configuration, data, and all of its dependencies
We can use the following command to remove request-tracker4 configurations, data and all of its dependencies, we can use the following command:
sudo apt-get -y autoremove --purge request-tracker4
References
Summary
In this tutorial we learn how to install request-tracker4 package on Ubuntu 18.04 using different package management tools: apt, apt-get and aptitude.
