How To Install otrs2 on Debian 12
Introduction
In this tutorial we learn how to install otrs2 on Debian 12.
What is otrs2
otrs2 is:
Znuny is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.
This package ships version 6 of Znuny.
There are three methods to install otrs2 on Debian 12. We can use apt-get, apt and aptitude. In the following sections we will describe each method. You can choose one of them.
Install otrs2 Using apt-get
Update apt database with apt-get using the following command.
sudo apt-get update
After updating apt database, We can install otrs2 using apt-get by running the following command:
sudo apt-get -y install otrs2
Install otrs2 Using apt
Update apt database with apt using the following command.
sudo apt update
After updating apt database, We can install otrs2 using apt by running the following command:
sudo apt -y install otrs2
Install otrs2 Using aptitude
If you want to follow this method, you might need to install aptitude first since aptitude is usually not installed by default on Debian. Update apt database with aptitude using the following command.
sudo aptitude update
After updating apt database, We can install otrs2 using aptitude by running the following command:
sudo aptitude -y install otrs2
How To Uninstall otrs2 on Debian 12
To uninstall only the otrs2 package we can use the following command:
sudo apt-get remove otrs2
Uninstall otrs2 And Its Dependencies
To uninstall otrs2 and its dependencies that are no longer needed by Debian 12, we can use the command below:
sudo apt-get -y autoremove otrs2
Remove otrs2 Configurations and Data
To remove otrs2 configuration and data from Debian 12 we can use the following command:
sudo apt-get -y purge otrs2
Remove otrs2 configuration, data, and all of its dependencies
We can use the following command to remove otrs2 configurations, data and all of its dependencies, we can use the following command:
sudo apt-get -y autoremove --purge otrs2
Dependencies
otrs2 have the following dependencies:
References
Summary
In this tutorial we learn how to install otrs2 package on Debian 12 using different package management tools: apt, apt-get and aptitude.